SHIPPING AND DELIVERY

PAYMENT

We accept online payments with Visa and MasterCard credit and debit cards.

If the “Online Credit Card” option is selected, the data provided by the customer (cardholder) must match exactly the data on the card used.

All payments are subject to validation and authorization by the card administrator.

If the card issuer refuses to authorize payment, we are not responsible for delays or non-delivery of the order, and we reserve the right to cancel the purchase. For orders placed by new customers, shipping can only be made to the billing address of the card.

By completing a purchase on our website, you declare that the payment details provided are valid and correct and that, upon acceptance of your order, the amount will be charged in full. If the billing address is the same as the delivery address, you confirm that you are the person indicated in the order information. Otherwise, you confirm that you are the owner of the billing details.

SHIPPING TO BRAZIL

Orders for delivery in Brazil are sent via Correios and partner logistics operators.

Delivery times may vary depending on your region. To check the exact delivery time, add the products to your shopping cart and enter your zip code to simulate delivery.

After payment confirmation, order processing takes up to 48 business hours (excluding weekends and holidays). Orders shipped to Brazil are not subject to additional taxes or customs fees upon delivery.

After shipping, you can track each stage of the delivery directly in the “My Orders” section of the website. All tracking updates will also be automatically sent to the registered email address.

INTERNATIONAL SHIPPING

Aura delivers internationally via UPS. In compliance with international trade regulations, all shipments are accompanied by an official invoice detailing the product values.

Orders are processed within 48 hours after payment confirmation (excluding weekends and holidays). During periods of high demand, this period may be extended.

International delivery time (UPS Express): 1 to 7 business days, depending on destination.

Aura is not responsible for delays caused by external factors, such as weather conditions, customs processes or other unforeseen events beyond our control.

International shipping costs: automatically displayed at checkout, depending on the destination selected.